Average 4.5 out of 5

Review Us On:

Deb Herie

19th October, 2023

ProActive Integrated Security Ltd. is a professional security company who provides the utmost care in ensuring your residential property is secure, safe and protected. From the initial contact to the completion of the work, everyone involved answered all my questions and concerns in a prompt and courteous manner. I would highly recommend this company for all your security needs. Thank you to Bren and Troy for your expertise.

Amanda Brophy

19th May, 2021

I called in the morning as my alarm was going off and I didn’t know why. I spoke to Brenda initially and she was very calm, professional and patient with me. She was able to do some troubleshooting with me and told me the cost to have a technician come to my house. The technician was scheduled to come within the hour. Todd was also very professional and took the time to explain what he was doing and how I could better utilize my security system. I truly felt valued as a customer and would recommend them.

Michelle Lam

24th March, 2021

Needed a tech to come take a look at our alarm system, Bren was super responsive and very quick to reply with helpful information. She was able to get a tech sent out easily. The tech was on time and very professional. Had us back up and running in no time. Great service from everyone I dealt with! Highly recommended if you have questions or need your alarm system looked at. Thanks ProActive!

Ken Robertson

16th March, 2021

Very friendly, BC based company that answered every question and explained the process clearly. The job was done as expected on the schedule that was required. I would recommend them without hesitation. - K.R.

Ben Anderson

06th February, 2021

I just wanted to say thank you for your great service! Bren in the office was so friendly and a pleasure to communicate with. Troy did an amazing job, was very quick and professional. Excellent customer service all around. I would highly recommend!

W And

06th February, 2021

How can you run a company with customer service like this. Clean up employee working the phone

Borhan Kemmouche

08th October, 2020


Ryan Childerhose

07th August, 2020

Requested estimate via their web page, never heard back.

Pawan Varaich

04th June, 2020

That was best customer service and the fastest delivery of service I have ever experienced. Amazing! We needed our fire alarm reset and they were amazingly fast to send a technician. Technician was amazing, he not only fixed the issue but also demonstrated how to fix it in future and how to operate the alarm system. I knew nothing about this system. Thank you again for such an incredibly fast service.

Steve Larosa

02nd May, 2020


Patricia Wickson

11th April, 2020

ProActive is a "10". Quality, quick and friendly service. Dedication to detail and resolution of problems. They have restored our faith in what customer service looks like.

Jen Duguay

14th March, 2020

I contacted ProActive on behalf of our Condo Community to tweak an existing Hikvision security camera system. Bren and Troy were a delight to work with. Professional, knowledgeable and friendly like family - I'm a huge fan!

Karen Van Amerongen

12th January, 2020



25th July, 2019

ProActive Security was highly recommended by a family member that has received services from this company for approximately 20 years. Recently I had them install a new home security system and this was the easiest decision for my new home. Bren has been my first point of contact via email and always provided a response within the same day. Installation completed by Troy was fast and professional.


25th June, 2019

I had to run a DIY c/o YouTube factory reset on my system. I called ProActive and Brenda is so pleasant over the phone, and within 15m she had me schedule for a service that same day. Within 30m Troy is over at my place to service my alarm system, and he finished within 30m walking me through all the work he is doing (so I can learn to DIY for next time). If you guys call try to request for TROY, he is so polite and so pleasant to talk to. This guys are AMAZING! Keep it up guys! My home security go-to from now on!

General Manager

03rd March, 2019

We had proactive come in to install a completely new CCTV system. Ian and Troy were incredible. Very professional, friendly and helpful. Service was stellar and will be recommending to all colleagues who are looking to update their system. Top notch service and great product. Very happy with results.

Sean Earle

20th January, 2019

Professional and friendly service. Highly recommend ProActive!

Emily Stasiuk

26th October, 2018

ProActive was friendly and professional every step of the way. They were able to answer all of my questions and concerns and offered solutions that worked for me. I would highly recommend contacting ProActive!


13th November, 2017

had proactive come look at our shop to install a camera system and alarm. very friendly and professional staff got us exactly what we needed at a good price! would highly recommend.

Tyler McDonald

21st October, 2017

I requested an alarm and security camera system to be installed and I couldn't be more pleased! Troy and Ian are super knowlegeable with all the latest high tech equipment available. Troy came out and went over all of my options. I got exactly what I requested and was very impressed with the results! Professinal, friendly service and expert in their trade. Competitive pricing too! I would definitely recommend them over any of the big name companies as you get the same consistent service with the same people.


29th May, 2017

Friendly when you want to get a quote, but if you decline they want to charge you for it!