I called in the morning as my alarm was going off and I didn’t know why. I spoke to Brenda initially and she was very calm, professional and patient with me. She was able to do some troubleshooting with me and told me the cost to have a technician come to my house. The technician was scheduled to come within the hour. Todd was also very professional and took the time to explain what he was doing and how I could better utilize my security system. I truly felt valued as a customer and would recommend them.
Needed a tech to come take a look at our alarm system, Bren was super responsive and very quick to reply with helpful information. She was able to get a tech sent out easily. The tech was on time and very professional. Had us back up and running in no time. Great service from everyone I dealt with! Highly recommended if you have questions or need your alarm system looked at. Thanks ProActive!
Very friendly, BC based company that answered every question and explained the process clearly. The job was done as expected on the schedule that was required. I would recommend them without hesitation. - K.R.
I just wanted to say thank you for your great service! Bren in the office was so friendly and a pleasure to communicate with. Troy did an amazing job, was very quick and professional. Excellent customer service all around. I would highly recommend!
How can you run a company with customer service like this. Clean up employee working the phone
Requested estimate via their web page, never heard back.
That was best customer service and the fastest delivery of service I have ever experienced. Amazing! We needed our fire alarm reset and they were amazingly fast to send a technician. Technician was amazing, he not only fixed the issue but also demonstrated how to fix it in future and how to operate the alarm system. I knew nothing about this system. Thank you again for such an incredibly fast service.
ProActive is a "10". Quality, quick and friendly service. Dedication to detail and resolution of problems. They have restored our faith in what customer service looks like.
I contacted ProActive on behalf of our Condo Community to tweak an existing Hikvision security camera system. Bren and Troy were a delight to work with. Professional, knowledgeable and friendly like family - I'm a huge fan!
ProActive Security was highly recommended by a family member that has received services from this company for approximately 20 years. Recently I had them install a new home security system and this was the easiest decision for my new home. Bren has been my first point of contact via email and always provided a response within the same day. Installation completed by Troy was fast and professional.
I had to run a DIY c/o YouTube factory reset on my system. I called ProActive and Brenda is so pleasant over the phone, and within 15m she had me schedule for a service that same day. Within 30m Troy is over at my place to service my alarm system, and he finished within 30m walking me through all the work he is doing (so I can learn to DIY for next time). If you guys call try to request for TROY, he is so polite and so pleasant to talk to. This guys are AMAZING! Keep it up guys! My home security go-to from now on!
We had proactive come in to install a completely new CCTV system. Ian and Troy were incredible. Very professional, friendly and helpful. Service was stellar and will be recommending to all colleagues who are looking to update their system. Top notch service and great product. Very happy with results.
Professional and friendly service. Highly recommend ProActive!
ProActive was friendly and professional every step of the way. They were able to answer all of my questions and concerns and offered solutions that worked for me. I would highly recommend contacting ProActive!
had proactive come look at our shop to install a camera system and alarm. very friendly and professional staff got us exactly what we needed at a good price! would highly recommend.
I requested an alarm and security camera system to be installed and I couldn't be more pleased! Troy and Ian are super knowlegeable with all the latest high tech equipment available. Troy came out and went over all of my options. I got exactly what I requested and was very impressed with the results! Professinal, friendly service and expert in their trade. Competitive pricing too! I would definitely recommend them over any of the big name companies as you get the same consistent service with the same people.
Friendly when you want to get a quote, but if you decline they want to charge you for it!