10th March, 2015
Based on the online reviews I decided to call 1st Choice to see if someone could check our basement drain. We've had problems with it in the past and I decided I wanted to find someone local to fix it. When I explained the situation to Dan my expectation was that someone would come to the house, clean out the drain and I would write a check for $$$. I was amazed at Dan's response. Because I live in Parma, he suggested I call the Cuyahoga County Sanitary Engineer. They would come out and fix the problem at no charge. The work is covered by the taxes I pay. Reluctantly, I said I would call to see what they could do. What happened next is almost beyond belief! I called the county at 9:20am. The dispatcher told me she could have a crew out to the house by 4:00pm. They arrived at 10:00 and by 10:30 the drain was clean and my 'crises' was solved. The reason I will not hesitate to call Dan in the future for other plumbing problems is because of the honesty and integrity he demonstrated when he put the customer first. He could have easily set up an appointment and done the job but instead decided to let me know about the service I already pay for! Kudos to Dan. The service industry needs more people like him.