07th May, 2019
After being a customer for several years, the company was suddenly sold recently and their level of customer service drastically went down. I could give you a laundry list but suffice it to say that the bottom line was they kept increasing the price and not telling me. This while their service was going down. That's why I'm not a customer anymore. When I approached them, they told me that they always inform their customers of a price increase. That didn't happen in my case. In fact, they became so expensive I decided to move on. I'm assuming they had to raise the rates because the new owner wants to make more money even though my initial inquiry when I got my credit card statement was to call only to find out there was a rate increase. They've increased their prices almost 40% since we became customers. Their rate for our home was $185 per cleaning and our next door neighbor who has three kids and a wife only pays $120 a visit for a different company of course. With our home, it's just my wife and myself. This company is a rip off!